Shipping policy
Shipping Policy
Effective Date: July 29, 2026
At Vensiko, we are committed to delivering your orders safely, securely, and efficiently to customers around the world.
Shipping Coverage
We proudly offer Free Worldwide Shipping on all orders.
No minimum purchase is required.
Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Please note that during holidays, promotional events, or periods of high order volume, processing times may be slightly longer.
Estimated Delivery Time
Estimated delivery times vary depending on your location:
United States: 5–10 Business Days
Canada: 6–12 Business Days
Europe: 5–12 Business Days
Australia & New Zealand: 6–15 Business Days
Rest of the World: 7–20 Business Days
Please note:
Delivery times are estimates and are not guaranteed.
Delays may occur due to customs inspections, weather conditions, carrier delays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please allow 24–72 hours for tracking information to become available after shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
Vensiko has no control over these charges.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If an incorrect or incomplete address is provided:
We cannot guarantee successful delivery.
Additional shipping charges may apply if the package is returned and needs to be resent.
Vensiko is not responsible for packages lost due to incorrect customer-provided addresses.
Lost or Delayed Packages
If your package has not arrived within 30 business days after shipment, please contact our support team.
We will work with the shipping carrier to investigate the issue and, if the package is confirmed lost, we may provide a replacement or refund in accordance with our Return & Refund Policy.
Packages Marked as Delivered
If the tracking information indicates that your package has been delivered but you have not received it, we recommend that you:
Check with household members or neighbors.
Contact your local shipping carrier.
Verify the delivery address on your order.
Unfortunately, Vensiko cannot be held responsible for packages that are marked as delivered by the shipping carrier.
Shipping Restrictions
Some products may not be available for shipment to certain countries or regions due to local laws, shipping restrictions, or carrier limitations.
If we are unable to ship your order, you will be notified promptly and receive a full refund if applicable.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Vensiko
🌐 Website: https://vensiko.com
📧 Email: support@vensiko.com
Our customer support team aims to respond to all inquiries within 24–48 business hours.