Refund policy

Return Policy

Effective Date: July 29, 2026

At Vensiko, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
All accessories, manuals, cables, and included components must be returned with the product.
Proof of purchase or order confirmation is required.

Products that show signs of misuse, physical damage, or unauthorized modification may not qualify for a refund.

Non-Returnable Items

The following items are not eligible for return:

Used or damaged products not caused by our error
Products with missing accessories, manuals, or original packaging
Digital products or downloadable software
Gift cards
Personalized or customized products
Items returned after the 14-day return period
Return Process

To request a return, please contact our customer support team before sending your item.

Please include:

Your Order Number
Your Full Name
Reason for the Return
Photos or videos if the product is damaged or defective

Email: support@vensiko.com

Please do not return any product without contacting us first. Unauthorized returns may be refused.

Return Shipping

Unless the return is due to our error or a defective product:

Customers are responsible for return shipping costs.
Original shipping charges (if any) are non-refundable.
We strongly recommend using a trackable shipping service, as Vensiko is not responsible for lost return shipments.
Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing typically takes 5–10 business days, depending on your payment provider or bank.

If the return does not meet our eligibility requirements, the refund request may be declined.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

Your Order Number
Photos or videos showing the issue
A brief description of the problem

If the issue is confirmed, we will provide a replacement, repair, or full refund at no additional cost.

Lost or Stolen Packages

Vensiko is not responsible for packages that are marked as Delivered by the shipping carrier.

If your tracking information shows the package as delivered but you cannot locate it, we recommend:

Checking with household members or neighbors
Contacting your local shipping carrier
Verifying your shipping address
Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, your order may have entered processing or shipment preparation and may no longer be eligible for cancellation.

If cancellation is still possible, a full refund will be issued.

Warranty

Certain electronic products sold by Vensiko include a 30-day limited warranty covering manufacturing defects only.

This warranty does not cover:

Accidental damage
Water or liquid damage
Misuse or abuse
Improper installation
Unauthorized repairs or modifications
Normal wear and tear

Warranty eligibility may vary depending on the product and manufacturer.

Exchanges

If you receive a defective or incorrect item, we may offer an exchange instead of a refund, depending on product availability.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Vensiko

🌐 Website: https://vensiko.com

📧 Email: support@vensiko.com

Our customer support team aims to respond to all inquiries within 24–48 business hours.